Refund policy for Novel Serials PayPal-hosted book unlocks, site passes, and reader support requests.
Pass Expiration
Weekly, monthly, and quarterly passes are time-limited access products. If recurring billing is later enabled through PayPal, cancellation will be managed through PayPal before the next renewal.
Refund Requests
If a payment was duplicated, accidental, or access was not delivered, contact support@novelserials.com within 14 days with the book title or pass name, reader email, and PayPal receipt reference. We review requests case by case.
Digital Content
Because paid access is for digital reading inventory and supporter extras, refunds are generally limited to billing errors, duplicate charges, or clear access failures.
Access Troubleshooting
Before requesting a refund for missing access, log in with the same reader email used during checkout and refresh the chapter or series page. If access still fails, send the exact URL and receipt reference so support can compare the payment and account records.